Horseshoe you will loose a lot of good customers over the simple stuff that can be avoided. Open 24 hours a day, 365 days a year, Maryland Live is the largest casino in the state and the third largest commercial casino in the U.S. The casino features VLTs, table games and a World Series of Poker room. Well I gave her (security) my 1 cookie then entered the casino, and I ended up walking right back out because after being treated in such a negative way and put on blast over a cookie, the casino vibe was gone at least for Horseshoe. Horseshoe Baltimore is the second largest casino in the state, with 122,000 square feet gaming floor.
I thought it was going through a scanner or something. She then said in a very angry loud voice “YOU CANT BRING A COOKIE IN HERE, YOU HAVE TO TROW IT AWAY, WHAT DO YOU WANT TO DO.” Wow really! There may have been a sign posted saying Horseshoe is checking purses for food, or no food allowed but I didn’t see any such signs giving her permission to check my purse. Then she found a cookie, yes 1 cookie wrapped in plastic in the bottom of my backpack purse. The the security girl snatched my purse zipper open so harshly, I’m thankful the zipper didn’t break. Bad staff attitudes, didn’t know they checked purses. 6-6-2020 approximately 12am, First time back since 2019, NOT returning.
